Terms and Conditions

Thank you for becoming a client of Denture Rescue and our Associated Dental Groups. Our goal is your complete satisfaction. Please carefully read the following terms. Your payment implies that you agree to our terms and conditions.

All balances must be paid in full before shipping the completed product. If you fail to make scheduled automated payments, we require the remaining balance to be paid in full before we can ship your completed product.

NowDenture® Returns, Size Exchanges & Warranty

This section applies to NowDenture products. Custom-made dentures and partial dentures have separate policies below.

Check Your Size Before Opening

Your order includes fitting trays packaged separately from the sealed denture. Test the fitting tray before opening the denture. If the tray does not fit, leave the denture sealed and contact us for help arranging a size exchange.

Size Exchanges

Request a size exchange within 30 days of delivery. Return the complete order with the denture still sealed to exchange it for a different size.

The customer is responsible for return shipping. Denture Rescue will ship the replacement size by UPS at no additional charge.

If more than 30 days have passed, please contact us. We understand that circumstances vary and will work with you whenever reasonably possible.

Unopened Returns for Refund

Unopened NowDenture products may be returned for a refund within 30 days of delivery. The denture must remain sealed to qualify.

Customers are responsible for return shipping. Expedited shipping charges and international shipping charges are non-refundable.

If more than 30 days have passed, please contact us—we will work with you whenever reasonably possible.

Opened or Used Dentures

Please use the separately packaged fitting tray to confirm your size before opening the sealed denture.

Once a NowDenture has been opened, heated, fitted, or used, it cannot be returned or exchanged under our standard return policy.

This restriction does not exclude claims for manufacturer defects under the warranty described below. If you have a fitting problem, please contact us so we can help.

Individual Review & Exceptions

If your situation falls outside our standard policy, please contact us. Our customer service team can review each case individually, and a manager may approve an exception based on the circumstances.

Exceptions are not guaranteed, but we’ll listen to your concerns and work with you toward a fair resolution.

Damaged in Transit

We accept returns or exchanges for products damaged in transit. Please contact us at contact@denturerescue.com or 1-888-988-1851 for assistance.

Customers are responsible for the cost of shipping the product back to Denture Rescue.

Manufacturer-Defect Warranty

NowDenture includes a 30-day warranty for manufacturer defects beginning on the date of sale. Contact us if you believe your denture has a manufacturing defect so our team can assist you.

Customers are responsible for return shipping.

How to Arrange a Return or Exchange

Contact us at contact@denturerescue.com or call 1-888-988-1851 before sending your return. Our team will provide the appropriate return shipping address and any additional instructions.

Please include a note inside the package containing:

• Your name

• Your phone number

• Your order number, if available

• The reason for the return or exchange

You must provide us with the return tracking number after shipping your package. Tracking helps us monitor your shipment and locate it if delivery questions arise.

Refund Processing

Approved refunds are processed within 5 business days after we receive and inspect your return, often sooner. Your bank or payment provider may take additional time to post the credit to your account.

Expedited shipping charges and international shipping charges are non-refundable.

Questions About NowDenture?

Email contact@denturerescue.com or call 1-888-988-1851. Our team will be happy to help.

Custom-Made Products: Smile Guarantee Details

If you are not happy after a minimum of two free adjustments, we will provide a full refund minus any shipping costs or remake the item at our option.

If the impression kit is not opened, you can return it for a refund up to 60 days.

Shipping Policy and Service Information

Shipping turnaround times are based on data provided by courier services. Times should be accurate, but unforeseen circumstances may occasionally require additional time to complete a repair and/or delivery. Denture Rescue is not responsible for shipping errors made by third-party shipping companies.

We are not examining your mouth. You understand that a doctor has not examined your mouth or oral cavity to check for physical anomalies or disease. We recommend that you have your oral cavity examined in person by a dentist or physician at least once per year.

Our purpose is solely to make a new denture or partial denture, or to repair your existing denture. By using our service, you agree that, upon needing a denture or repair, it would not have been reasonable to wait longer and/or that a physical dental office visit would not have been reasonable given your situation, including an inability to travel.

You understand that a licensed dentist will review or has reviewed the case by examining the appliance in person, in pictures, or by video. Additionally, this was the fastest and most convenient option you were able to find.

If you did not use our service for the new denture, partial denture, or repair in the fastest and most convenient manner possible, more harm related to eating, smiling, or social activity would have been encountered than by using our service.

If you selected Pay in Four, you agree to allow us to charge your credit or debit card every two weeks for a total of four payments.

Cancellation Policy

The entire cost of the service is due at the first mailing of the appropriate kit. Denture Rescue reserves the right to establish payment plans and credit policies. Failure to complete treatment does not relieve the patient of responsibility for the full cost of the service.

If you cancel your case or order before completion, fees may be incurred depending on how far along you are in the process. These fees reflect materials, shipping, and the time of a licensed dentist paid to review your case.

The following fee schedule is subject to change. Shipping charges apply in addition to the listed fees.

Dentures — Per Arch

• Initial impression kit: $99

• Custom trays: $50

• Trial fitting: $50 per denture arch

• Finished denture: $50 additional per arch

Partial Dentures — Per Arch

• Initial impression kit: $99

• Custom trays: $50 each

• Trial fitting: $40

• Finish flex: $100

• VisiClear frame: $140

• VisiClear finish: $100

Privacy and Communications Consent

Your information is protected and will only be used by us and our partner dentists and denture repair centers.

By clicking “Continue,” you consent for Denture Rescue and partners to use automated technology, including autodialed or prerecorded calls, emails, and SMS or MMS text messages, to contact you at the number you provided. This includes numbers currently on any Do Not Call lists.

Denture Rescue may engage licensed dental providers to enhance the service provided to its users. Use of Denture Rescue does not substitute for your use of a licensed medical professional, including a dentist, for medical or dental care.

Privacy Policy

Your privacy is important to us. This notice explains our online information practices and the choices you can make about how your information is collected and used. It applies to information collected or submitted on the Denture Rescue website.

The personal information we collect includes your name, street address, email address, telephone number, credit card information, and order information.

We use personal information to answer emails, process orders, and process payments. Such information is not used for other purposes and is not shared. We never use or share personally identifiable information in ways unrelated to the purposes described above.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented physical, electronic, and managerial procedures to safeguard the information we collect online.

Protecting the privacy of children is especially important. We never collect or maintain information from anyone we actually know is under 13, and no part of our website is structured to attract children under 13.

You can correct factual errors in your personally identifiable information by sending us a request detailing the errors. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

If any personal information you supply online is misused, or if you have questions or concerns about this Privacy Policy, contact us at contact@denturerescue.com or 1-888-988-1851.

Statements and contributions on our website have not been evaluated by the FDA.

Important Product-Use Information

Before Using an Impression Kit

Do not use the impression kit if:

• You have teeth that can wiggle.

• You have current tooth pain.

• You have oral sores, gum disease, or bleeding gums.

Ask your dentist before use if:

• You have loose fillings, loose caps, or cavities without fillings.

• You have clicking in your jaw, jaw pain, tooth pain, facial pain, or difficulty chewing.

• You have serious breathing, respiratory, or other health issues.

When to Stop Use

Stop use immediately if:

• You develop sores, gum irritation, or bleeding.

• The product disrupts your breathing or causes pain, discomfort, or gagging.

• The product changes the way you bite for more than 10 minutes after the appliance has been removed.

These statements have not been evaluated by the Food and Drug Administration. These appliances are not intended to diagnose, treat, or prevent any disease.

These products are not a replacement for professional dental care. Online denture products are not considered legally equivalent to dentures made under a dentist’s care.

Disclosure for Shop Pay Adaptive Checkout

Rates range from 0%–36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

Options depend on your purchase amount, and a down payment may be required.

State notices to consumers: affirm.com/licenses.